Shipping/Return Policy
- "Can I return something I do not like?"
- "How do I return something I do not want?"
- "How long do I have before I need to return something?"
- "Do you refund shipping?"
- "Where do I send returns?"
- "So you're saying I can just return a tea I don't like?"
"Can I return something I do not like?"
Absolutely. We are confident that even if you do not like a certain tea after trying a pot or two, there are many of our other teas that will satisfy you. It is our mission to find you your perfect cup of tea; consistently - and as your tastes change and grow. We recommend trying samples before purchasing large quantities!
"How do I return something I do not want?"
To return an item within 30 days of purchase, please notify our Customer Service at cs@zhitea.com to obtain a Return Authorization Number. Simply indicate the reason for your return on your invoice, include it with your return and RAN, and wrap the package securely. For your protection, we recommend that you use Fedex or Insured USPS Parcel Post. If you no longer have the invoice, please indicate your name, address, order number, RAN, and reason for return on a sheet of paper.
Send the return to:
Zhi Tea, llc.Attn: Returns
1023 Springdale Rd, 7A
AUSTIN, TX 78721
"How long do I have before I have to return something?"
Zhi Tea wants you to be ecstatic about your total experience with us and our products. As such we offer a 30 day refund or exchange on all products save for tea samples if you are not happy for any reason. If the problem was our mistake we will happily refund shipping.
"Do you refund shipping?"
If the problem was our mistake, we will happily refund shipping costs.
"Where do I send returns?"
Send the return to:
Zhi Tea, llc.Attn: Returns
1023 Springdale Rd, 7A
AUSTIN, TX 78721
If you do not have your Sales Receipt copy, please indicate your name, address, order number and reason for the return on a separate piece of paper.
"So you're saying I can just return a tea I don't like?"
Yup, that's what we're saying. Sometimes, for whatever reason, you just don't like something and that's all there is to it. We want you to love our teas...but not every tea is, um, your cup of tea. With over 80 organic teas and herbals to choose from we are certain that there are at least a few here at Zhi that you will fall in love with. Let us help you. Try samples, email us, check out the forum...and remember, "it's the journey"!
If there are any questions or problems placing an internet order, please email us. You may also call Customer Service during business hours M-F 9am-4pm CT at 512-220-3839.